Terms of service
Terms of Service
Overview
This website is operated by Milano Cake. Throughout the site, the terms “we”, “us” and “our” refer to Milano Cake. We operate this website and online store to provide customers with access to our cakes, baked goods, and related services.
By accessing our website or placing an order with us, you agree to be bound by these Terms of Service, along with any policies referenced herein, including our Privacy Policy and Refund & Cancellation Policy. If you do not agree to these terms, you should not use our website or services.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.
1. Use of Our Website
You agree to use this website for lawful purposes only. You must not use our website or services in any way that breaches applicable laws, infringes intellectual property rights, or interferes with the operation of the website.
You must not transmit any viruses, malicious code, or harmful content.
2. Products & Descriptions
We make every effort to ensure product descriptions, pricing and images are accurate. As our products are handmade, minor variations in appearance may occur.
Product availability, descriptions and pricing are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.
3. Orders & Payments
By placing an order, you are making an offer to purchase our products. Orders are confirmed only once payment has been successfully processed and confirmation is issued.
Once an order is accepted, changes or cancellations may not be possible and are subject to our Refund & Cancellation Policy.
Customers are responsible for providing accurate order information, including pickup or delivery details.
4. Pickup & Delivery
Pickup and delivery options, fees and timeframes are outlined on our website and during checkout.
Delivery times are estimates only and may be affected by factors outside our control, including traffic, weather, incorrect address details or access issues.
Risk passes to the customer upon collection or delivery.
5. Refunds & Cancellations
All refunds, cancellations, credits and quality concerns are handled strictly in accordance with our Refund & Cancellation Policy, which forms part of these Terms of Service.
6. Allergens & Food Safety
Our products may contain or come into contact with allergens including, but not limited to, gluten, dairy, eggs and nuts. While care is taken during preparation, we cannot guarantee an allergen-free environment.
Customers are responsible for reviewing allergen information before placing an order.
7. Intellectual Property
All content on this website, including text, images, logos and branding, is the property of Milano Cake and may not be copied, reproduced or used without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Milano Cake is not liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.
Nothing in these Terms excludes rights you may have under Australian Consumer Law.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
10. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia.
11. Contact Information
For questions regarding these Terms of Service, please contact us at:
Milano Cake
Unanderra, Wollongong NSW